All items are checked thoroughly for faults and are packed in perfect condition before leaving our store to ensure that you receive them in perfect condition. No refunds will be given if you have simply changed your mind

Olann Ór handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Should you wish to return your order, please notify us with 14 days of purchase with a valid reason.

Olann Ór is not liable for any loss of an item being returned, therefore we recommend that you return it using registered mail.

If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods in original condition will be refunded in full minus original shipping costs.

Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Olann Ór

Please note depending on where you live, the time it may take for your exchanged item to reach you may vary.

If any item is faulty on our part, we will offer you refund or exchange. Assessed case by case.